Terms and Conditions of Sale

BRILLA online store Terms and Conditions of Sale

Effective from 2026-10-28

1. General provisions

These terms set out the rights, obligations and liability of the Buyer and the Seller when buying goods in the online store brilla.lt (the „online store“).
The Seller is MB „Brilla“, company code 308111895, registered office Aleksandro Strauso g. 7, LT-25124 Vilnius, Lithuania, e-mail info@brilla.lt. The Seller is not registered for VAT. Company data are kept in the Register of Legal Entities of the Republic of Lithuania.
The Buyer is a natural person with legal capacity (at least 14 years old, with the consent of parents or guardians if under 18) or a legal entity buying goods in the online store.
Goods are sold and delivered only within the Republic of Lithuania.
The sales contract is concluded in Lithuanian or English. In case of any discrepancy, the Lithuanian version prevails.
The Seller may amend these terms. Each purchase is governed by the terms in force when the order was placed.

2. Conclusion of the sales contract

The contract is concluded when the Buyer places an order, pays for it and receives an order confirmation by e-mail.
Before paying, the Buyer must read these terms and confirm agreement by ticking the checkbox. An order cannot be placed without accepting the terms.
The contract, order data and invoice are stored in the Seller’s system; the order confirmation is sent to the e-mail address provided by the Buyer.

3. How to buy

Choose a product, select the quantity (and size or colour, if applicable) and click „Add to cart“.
Open the cart and check the products and price.
Tick the box confirming that you agree to the terms and click „Checkout“.
Enter your contact details (name, surname, e-mail, phone for the courier) and the delivery address, or choose a parcel locker.
Choose a delivery method — you will see the total amount including delivery.
Choose a payment method and pay for the order.
You will receive an order confirmation by e-mail and, once shipped, the tracking details.

4. Rights and obligations of the Buyer

The Buyer may purchase goods in the online store in accordance with these terms.
The Buyer undertakes to provide correct order details and to pay for the goods on time. If the details change, the Buyer must update them or inform the Seller.
The Buyer may withdraw from the contract as set out in Section 8.

5. Rights and obligations of the Seller

The Seller undertakes to deliver the ordered goods by the method chosen by the Buyer and on time.
If an ordered product is out of stock or cannot be delivered due to unforeseen circumstances, the Seller informs the Buyer and refunds the amount paid within 14 days.
The Seller may temporarily suspend the online store without prior notice; orders already paid for will be fulfilled.

6. Prices and payment methods

All prices are in euros (EUR). The Seller is not registered for VAT, so no VAT is charged.
The delivery price is shown separately before payment and depends on the chosen method.
Payment can be made via the online banking of [Swedbank, SEB, Luminor, Citadele, Šiaulių bankas], with Visa / Mastercard payment cards[, Apple Pay / Google Pay] [and Kniks gift cards]. Payments are accepted in euros. Payments are processed through the MakeCommerce.lt payment platform.
The order is processed only after payment has been received.
The Buyer receives the purchase document (invoice) by e-mail.

7. Delivery

Goods are delivered only within Lithuania by the following methods:

Delivery method	Price, EUR	Delivery time
[Omniva parcel locker]	[2.99]	[1–3 business days]
[LP Express parcel locker]	[2.99]	[1–3 business days]
[DPD courier to your address]	[4.99]	[1–2 business days]

Goods are dispatched within [1–2] business days of payment. Total delivery time is [2–5] business days. [Delivery is free for orders from EUR [50].]
Delivery may take longer if the carrier is delayed or due to force majeure; the Buyer is informed of any delay by e-mail.
When collecting the parcel, the Buyer must inspect it. If the packaging is damaged, we recommend drawing up a report with the carrier or taking photos, and notifying info@brilla.lt without delay.
The risk of loss of or damage to the goods passes to the Buyer when the Buyer or a person designated by the Buyer collects them.

8. Right of withdrawal and returns

A Buyer who is a consumer may withdraw from the contract without giving any reason within 14 calendar days of receiving the goods.
To withdraw, the Buyer sends a clear statement or the completed withdrawal form (available on the website) to info@brilla.lt before the deadline, stating the order number.
The Buyer must return the goods no later than 14 days after notifying the withdrawal, to Aleksandro Strauso g. 7, LT-25124 Vilnius. The Buyer bears the direct cost of returning the goods.
Returned goods must be unworn, undamaged, with tags and original packaging, together with the purchase document. The Buyer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
Earrings cannot be returned if their protective packaging or seal has been broken. The reason is hygiene: earrings come into contact with pierced skin and cannot be safely disinfected and resold. This exception is provided for in Article 6.228¹¹ of the Civil Code of the Republic of Lithuania (sealed goods unsuitable for return for health protection or hygiene reasons). Earrings in unopened packaging can be returned.
The price of the goods and the original delivery cost (up to the cheapest standard delivery offered) are refunded within 14 days of receiving the withdrawal notice, using the same payment method that was used. The Seller may withhold the refund until the goods have been received or the Buyer has supplied proof of having sent them back.

9. Product quality and return of defective goods

The Seller is liable for any lack of conformity that becomes apparent within 2 years of delivery, as provided by the Civil Code of the Republic of Lithuania.
If a product is defective, not as ordered or has flaws, the Buyer contacts info@brilla.lt, stating the order number and attaching photos.
The Buyer may request replacement, repair, a price reduction, or termination of the contract and a refund. The Seller bears the cost of returning defective goods.
Claims are handled within 14 days of receipt.
The Seller is not liable for defects caused by improper care or use (e.g. prolonged contact with water, perfume or chemicals, mechanical damage). Natural wear of plating (gold or silver plating) after prolonged use is not a defect.
Product colours on screen may differ slightly from the actual colour due to display settings.

10. Liability

The Buyer is responsible for the accuracy of the data provided. The Seller is not liable for consequences arising from incorrect data.
The parties are released from liability if obligations cannot be fulfilled due to force majeure.

11. Dispute resolution

Disputes are resolved by negotiation. The Buyer submits claims to info@brilla.lt; a reply is given within 14 days.
If no agreement is reached, a consumer may apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt) or to a court under the laws of the Republic of Lithuania.
These terms are governed by the law of the Republic of Lithuania.